Frequently Asked Questions

Everything you need to know about bringing quality craftsmanship into your home.

How long will it take for my order to arrive?

Standard shipping usually takes 5-7 business days within the continental US. Custom or handmade items may require an additional 3-5 days for processing before shipment.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and personalized crafts are final sale unless they arrive damaged.

Are the materials used in your products eco-friendly?

At CraftOutlet, we prioritize sustainability. Many of our products are made from reclaimed wood, organic textiles, and non-toxic finishes to ensure safety for your home and the environment.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to include international destinations in the near future.

What should I do if my item arrives damaged?

Please inspect your order upon receipt. If an item is defective or damaged, contact our support team within 48 hours with photos of the damage to receive a free replacement or full refund.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.